HOW DO WE COLLECT INFORMATION FROM YOU?
We may collect personal information from you in the following ways:
WHAT INFORMATION DO WE COLLECT FROM YOU?
Information collected directly from you may include your title, name, address, date of birth, email address, telephone numbers, payment information, particulars of your vessel, photo ID and IP addresses and information provided by cookies or similar technology.
To evidence that you meet the eligibility criteria for a mooring we require proof of boat ownership and proof of local residency. This will include documents which contain your personal details such as a driving licence, council tax, utility bill, boat insurance policy or bill of sale.
WHY DO WE COLLECT THIS INFORMATION & WHAT IS THE LAWFUL BASIS FOR DOING SO?
For processing of personal data to be lawful, it must be carried out in accordance with one or more of the following lawful processing conditions.
Please note that LHC do not require your consent where we are relying on other lawful bases for processing your data; for example where processing is necessary for a contract or for the purposes of Lymington Harbour Commissioners or a third party’s legitimate interests. Examples where we will rely on other lawful bases apart from consent include:-
Examples where we (or a third party vendor) will rely on your consent as the lawful basis for processing your data include:
Where we offer electronic updates (by email or text) related to harbour news, local notices to mariners or marketing information. You will only receive this information if you have opted to receive through our website, when logging in to receive Wi-Fi provided by LHC, or when paying for a product or service we provide. You can update your preferences or withdraw your consent to receive this information at any time by selecting the ‘change preferences’ or ‘unsubscribe’ link published at the bottom of all email correspondence of this type. Alternatively, you can email the Data Controller at email@example.com to change your preferences and we will remove your details from the relevant record.
Where we use reputable online companies like Google, Mailchimp Ltd, or Survey Monkey to record your participation in events, service emails, or to undertake customer satisfaction surveys. In this case we will invite you to participate. If you choose to take part you provide information to them which we can access.
WHO MIGHT WE SHARE YOUR INFORMATION WITH?
We do not sell or pass your personal information to any external party other than those we inform you about in advance. We will only share your personal data as necessary for one of the lawful purposes for processing data set out above.
We may share information with the following types of third parties:-
Third Party Vendors. We use a variety of third party vendors to carry out services like:-
Google, Mail Chimp and Survey Monkey may operate outside of the UK and may store or process your data in secure data centres in the UK, EU, Canada or the United States. They have their own terms and conditions related to privacy.The up to date list of third party agents used by LHC may be requested from the Data Controller at firstname.lastname@example.org.
Parties with who it might be necessary for the following reasons:-
WHAT DO WE DO WITH YOUR INFORMATION?
Information you provide or we hold about you may be used by us or our agents (or both) to:-
USE OF OUR OFFICIAL WEBSITE & COOKIES
When you use our website, we may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites.
A cookie is a piece of information that is stored on your computer’s hard drive, which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please remember that we are not responsible for the privacy practices of those other sites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting these other sites.
HOW LONG DO WE HOLD INFORMATION FOR?
LHC holds personal data for as long as is necessary to provide products or services, complete transactions that you have taken or requested, and for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.
IS MY PERSONAL INFORMATION SECURE?
LHC is committed to protecting the security of your personal data. While no service is completely secure, LHC takes precautionary measures to prevent the loss, theft, misuse and unauthorised access, disclosure, alteration and destruction of your personal information.
For example, to protect your data we use a variety of IT industry approved security technologies and procedures including using computer systems and servers that are in controlled facilities which can only be accessed by authorised persons using the correct authentication credentials.
When transmitting over the internet, we use strong levels of encryption.
If you have any questions about the security of your personal information, you can contact us at email@example.com
HOW CAN I ACCESS THE INFORMATION YOU HOLD ABOUT ME?
Individuals about whom personal data is held are entitled to be informed whether personal data about themselves is being processed by LHC. If you wish to access, edit or remove your personal information (where permitted) you can do so by sending us an email to firstname.lastname@example.org or by registered letter to Lymington Harbour Commissioners, Harbour Office, Bath Road, Lymington, SO41 3SE.
We will respond to any request to access, amend or delete your personal data within 30 days.
Lymington Harbour Commission is a Data Controller for personal data we collect and process in accordance with this policy.
Frances Moores (Treasurer) is our Data Protection Officer and can be contacted at the following address; Lymington Harbour Commissioners, Harbour Office, Bath Road, Lymington, Hampshire, SO41 3SE or by email at email@example.com.
If you have any concerns about the way in which we collect, process and use your personal information you are entitled to contact the Information Commissioners Office (ICO). The ICO can be contacted on 0303 123 1113.
Last Updated 12/02/2018